Terms & Care Policy

At WSHD&Co., we treat every item with professional care and attention. Because we work with pre-owned footwear and leather goods, results may vary depending on age, materials, and condition. By booking our services, you agree to the following terms:

1. Condition & Assessment

All items must be submitted with clear photos prior to confirmation and payment.

Final pricing is based on:

  • Level of dirt or staining
  • Material type
  • Age and wear
  • Required labor

WSHD&Co. reserves the right to adjust pricing or decline service for items that are excessively soiled, hazardous, or structurally compromised.

2. Results Disclaimer

Our services are cleaning and cosmetic restoration only.

We do not guarantee:

  • “Like new” or factory results
  • Complete stain removal
  • Full color restoration
  • Structural repairs

Some flaws (deep stains, discoloration, cracks, dry rot, weakened glue, or aged leather) may be permanent.

Cleaning and conditioning may reveal pre-existing damage that was not visible prior to service.

3. Pre-Existing Damage

WSHD&Co. is not responsible for:

  • Separation due to old or weakened glue
  • Cracking, peeling, or flaking leather/synthetics
  • Dry rot or sole crumble
  • Color bleeding or dye transfer
  • Hardware failure
  • Fragile, vintage, or delicate materials

Items with significant wear are serviced at the customer’s risk.

4. Repairs Scope

WSHD&Co. provides light cosmetic repairs only, including:

  • Scuff treatment
  • Color touch-ups
  • Conditioning & polishing
  • Minor glue/reattachment
  • Lace replacement
  • Minor heel or sole fixes (case-by-case)

We are not a cobbler and do not perform structural rebuilds or full restorations.

5. Luxury & Designer Items

We take extra care with luxury and designer goods. However:

Due to delicate materials, finishes, and construction, WSHD&Co. cannot guarantee outcomes and is not liable for manufacturer defects or material sensitivity.

Service is provided at the customer’s discretion and risk.

6. Liability Limit

In the unlikely event of damage directly caused by our negligence, liability is limited to:

  • The cost of the service provided, or
  • The fair market value of the item (whichever is lower)

We are not responsible for sentimental value or retail replacement costs.

7. Refusal of Service

We reserve the right to refuse items that are:

  • Moldy or biohazardous
  • Infested
  • Excessively dirty
  • Structurally unsafe
  • Beyond our service scope

8. Pickup & Storage

Items not picked up within 14 days of completion may incur storage fees.

Items left over 60 days may be considered abandoned.

9. Payment & Refunds

Payment is required before or at drop-off.

All sales are final.

Because services are labor-based, refunds are not offered once work has begun.

10. Agreement

By submitting your item for service, you acknowledge that you understand and agree to these terms.